Where can I find my Discord invite for the official Western Deep Discord Server?
If you backed our campaign on Kickstarter and haven’t been previously removed from our server, you’ll be eligible for a Discord invite to our small but cozy Discord server!
When digital rewards are sent out, a Kickstarter update will also be posted for backers only that will feature a server link you can use to join our Discord community.
Clicking the link will bring you to a “Welcome!” channel where a moderator will double check your Kickstarter email against our backer list and personally grant you access to the server. Just DM a moderator once you’re in with the same email you have on your Kickstarter account and you’ll be set in no time!
Last updated: October 03, 2023 17:35
When are the expected shipping dates for Beyond the Western Deep: Volume 3?
We’re currently targeting a delivery timeline of mid-to-late October 2023 for digital rewards and January 2024 for physical rewards. We’ll be posting updates on Kickstarter and via our Twitter account (@thewesterndeep) to keep everyone apprised as we negotiate the ever-unpredictable world of book printing and shipping!
Last updated: October 03, 2023 17:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.